What's in the course?

• 2 or 4 one-on-one live lessons.
  
• Unlimited viewing of 100 recorded lessons.
• Teachers answer questions throughout the process.

What can you expect?

• Quickly grasp Chinese Pinyin, including initials, finals, tones, and spelling rules.
• Professional explanations and ample practice enable learners to speak Mandarin in a short period, improving their speaking and listening skills. 
• Acquire basic Chinese vocabulary.

What is 5idea Chinese

      5idea Chinese is the authoritative, world leading Chinese learning brand in the field of workplace Chinese. It is included in the list of achievements of the Belt and Road Forum for International Cooperation, and has provided Chinese language training services for professionals from more than 50 countries, over 100 consulates in China, and more than 100 well-known enterprises. Until now, over 100 international institutions have joined the 5idea global partnership project.
      5idea has built a "4+2+1" product and service system, developed the world’s first series of textbooks of workplace Chinese, and pioneered the "1+3+N" new mode of Chinese learning.
      5idea has independently developed its online Chinese learning platform: "CHlease" App, owning over 30 independent intellectual property rights, containing more 300 digital courses, and supporting over than 8 languages.

5idea Chinese’s Shipping Policy for Electronic Goods

I. Shipping Method

1. All goods sold by 5idea Chinese store are virtual electronic study cards (non-physical goods). Each virtual electronic study card contains an activation code for the corresponding course, which is the unique credential for redeeming the course. Please keep it safe.
   
   
2. Goods will be delivered via email. During the purchasing process, customers are required to provide the correct email address. If an incorrect email address is provided, the delivery will not be possible.
   
   
3. Upon successful payment, we will promptly send the purchased electronic study card via email to the customer’s provided email address.
   
   The emails include:
   (1) The email containing order details;
   (2) The email containing order activation code information.
   
   
4. Once the email is sent, it will be deemed that the customer has received the relevant goods. If the customer has not received any email, please check if the email platform is blocking or hiding our store’s emails. If you have still not received the email, please contact our online customer service staff for assistance.

II. Process of Activation for Usage

According to the instructions in the email containing the activation code, you can contact our online customer service staff to complete the activation of the corresponding course. Once activated, you can begin your learning journey.

Note: Due to the nature of electronic goods, once activation is completed, it cannot be changed.

5idea Chinese’s Refund Policy for Courses

I. Refund Conditions

1. Within 30 days from the date of purchase, if the course has not been activated, you may contact our online customer service staff with the email containing the activation code of the electronic study card for the purchased course, as well as the email with the order details to submit your refund request.

2. After the course starts, the following fees will be deducted in case of a refund:
   
   (1) Fees for consumed class hours (fees will be calculated at the original price);
   
   (2) Platform commission fees, including but not limited to platform commission fees of card payments and transfer payments (fees equal to 0.5% of the tuition fee);
   
   (3) Fees for any gifted VIP study cards (fees will be calculated based on the actual amount). The remaining amount after deducting the above fees will be the actual refund amount.

II. Refund Process

1. Upon receiving the refund request, our company will calculate the refund amount based on the actual circumstances.
   
   
2. Once the actual refund amount is confirmed, it will be refunded to the customer’s credit card or original payment method within 2 working days.
   
   
3. If you have not received the refund, please first check your bank account and contact your credit card or payment platform company. If you still have not received the refund, you can contact our online customer service staff, and we will follow up on the refund status.
   
   Note: The estimated refund processing time provided is for reference only. The actual refund processing time may vary depending on relevant factors such as the bank and payment institution. Please refer to the actual receiving time for the specific refund timeframe.

5idea Chinese’s Policy on the Right and Benefit of Changing Course Instructors

In order to ensure the quality of the course, 5idea Chinese is dedicated to offering each of our customers who purchase courses a complimentary option to change course instructors, thus safeguarding their rights and interests.

I. Instructions for the Utilization of the Right and Interest:

1. Prior to the commencement of the course, if a client is dissatisfied with the assigned course instructor, they may submit a request for a change of instructor at any time, without it being considered as a depletion of their right and interest.
   
   
2. Prior to the initiation of the second online course, if a client is dissatisfied with the present course instructor, they may invoke this right and interest to request a replacement of the instructor. A newly assigned course instructor will conduct a fresh round of instruction for the esteemed client.
   
   
3. If dissatisfaction persists following a substitution, the client reserves the right to once again propose a change of course instructor. 5idea Chinese will then make arrangements to assign another qualified course instructor based on the specific circumstances to carry out the remaining course.

II. Additional Instructions:

1. The right and interest of a complimentary substitution of the course instructor is limited to a single occurrence.
   
   
2. In the event of any postponement or modification of the course schedule during the instructor replacement process, both parties shall engage in an amicable discussion to mutually agree upon a revised course timetable.

How to take the class?

Contact the customer service

Tell the customer service what you need and follow the instructions to complete the class operation.

Tips

• Contact the Customer Service
• WhatsApp/Wechat: +86 18026229513