I. Shipping Method

1. All goods sold by 5idea Chinese store are virtual electronic study cards (non-physical goods). Each virtual electronic study card contains an activation code for the corresponding course, which is the unique credential for redeeming the course. Please keep it safe.
   
   
2. Goods will be delivered via email. During the purchasing process, customers are required to provide the correct email address. If an incorrect email address is provided, the delivery will not be possible.
   
   
3. Upon successful payment, we will promptly send the purchased electronic study card via email to the customer’s provided email address.
   
   The emails include:
   (1) The email containing order details;
   (2) The email containing order activation code information.
   
   
4. Once the email is sent, it will be deemed that the customer has received the relevant goods. If the customer has not received any email, please check if the email platform is blocking or hiding our store’s emails. If you have still not received the email, please contact our online customer service staff for assistance.

II. Process of Activation for Usage

According to the instructions in the email containing the activation code, you can contact our online customer service staff to complete the activation of the corresponding course. Once activated, you can begin your learning journey.

Note: Due to the nature of electronic goods, once activation is completed, it cannot be changed.

Guangzhou 5idea Education Technology Co., Ltd.

March 13, 2024