I. Refund Conditions

1. Within 30 days from the date of purchase, if the course has not been activated, you may contact our online customer service staff with the email containing the activation code of the electronic study card for the purchased course, as well as the email with the order details to submit your refund request.

2. After the course starts, the following fees will be deducted in case of a refund:
   
   (1) Fees for consumed class hours (fees will be calculated at the original price);
   
   (2) Platform commission fees, including but not limited to platform commission fees of card payments and transfer payments (fees equal to 0.5% of the tuition fee);
   
   (3) Fees for any gifted VIP study cards (fees will be calculated based on the actual amount). The remaining amount after deducting the above fees will be the actual refund amount.

II. Refund Process

1. Upon receiving the refund request, our company will calculate the refund amount based on the actual circumstances.
   
   
2. Once the actual refund amount is confirmed, it will be refunded to the customer’s credit card or original payment method within 2 working days.
   
   
3. If you have not received the refund, please first check your bank account and contact your credit card or payment platform company. If you still have not received the refund, you can contact our online customer service staff, and we will follow up on the refund status.
   
   Note: The estimated refund processing time provided is for reference only. The actual refund processing time may vary depending on relevant factors such as the bank and payment institution. Please refer to the actual receiving time for the specific refund timeframe.

III. Additional Instructions

1. Once a successful refund is processed, the customer will no longer have access to any study privileges, course services, and value-added services, including but not limited to practice corrections, online Q&A study plan development, and other services provided by the teacher.
   
   

2. If a customer engages in the following behaviors after purchasing a course and fails to improve despite counseling, our company reserves the right to refuse refund requests
   
   (1) Repeatedly disrupting class order during courses and engaging in suspected illegal or irregular activities
   
   (2) Borrowing or reselling course activation codes and involving in goods disputes
   
   (3) Engaging in malicious slander of competing goods or engaging in malicious click farming.

3. If our company is unable to provide services in a timely manner due to force majeure, once the force majeure factors have been eliminated, our company will promptly resume services or handle refunds after mutual consultation.
   
   
4. As our company provides online virtual intellectual property products involving copyright protection, customers who frequently request refunds may be deemed as high-risk customers. In order to safeguard the security of both parties, if a customer has requested refunds three or more times within one month, or more than five times within six months, our company reserves the right to refuse any further refund requests related to other courses for that customer.

 

Guangzhou 5idea Education Technology Co., Ltd.

March 13, 2024